Questions
Before you call
The first answer is the one that matters most.
I smell gas, or my carbon monoxide alarm is sounding. What do I do?
Get everyone out, leave the door open behind you and call 911 from outside. Don't switch anything on or off and don't use a phone inside. Call us after the fire department says it's safe, and we'll check the system before it's lit again.
How full will you fill my tank?
To about 80 percent. A propane tank is never filled to the top, because the liquid needs room to expand when it warms. A tank at 80 percent is full.
When should I call for a fill?
In winter, call when the gauge reads about a third. That leaves time for the weather, the road and the route. In summer you can wait longer.
Whose tank is it, and does that matter?
It matters. A tank belongs to whoever owns it, and the owner decides who may fill it. Tell us what's written on the tank or in your papers and we'll say what we can do.
Can you fill the tank and check the furnace in one visit?
Yes. The fill and the service are one stop: the truck brings a technician's tools, so the gauge, the regulator, the lines and the furnace are all looked at before we leave.
What if my road isn't plowed or the path is buried?
Tell us when you call. A driver can't set a hose through a drift or park on soft gravel, and we'd rather reschedule than leave a hose across a path.
How is the price of propane set?
The price per gallon moves with the market and with your agreement. We tell you the price before the truck fills, in writing, every time.
Do you work on oil or wood heat?
No. We work on propane furnaces, boilers, water heaters, fireplaces and space heaters.
Can you work on my cabin when I'm not there?
Yes, if we agree how to get in and what we're allowed to do, in writing, first.
Still have a question?
Call in office hours, or send a note.